This is an easy one for me as I just had an experience that made me revolt against the system.
My husband and I went to dine at Outback Steakhouse after a recent procedure he had for which he had to fast the night before. (He has those occasionally and we always end up going out to eat right after, no matter how groggy he is from the anesthesia – LOL). At any rate, Outback is right down the street from the Surgery Center so it was an easy decision.
Since it was between lunch and dinner, there was no line and no waiting. We got seated at a table and ordered drinks which were perfectly made. My husband even went over to the bartender to tell her so.
Next we ordered our meal, which included the appetizer blooming onion. When we ordered this our server (name withheld to preserve anonymity) immediately picked up the Ziosk machine that was at our table and put in the order for the onion.
We paid the bill, made sure to give her a good tip (it wasn’t her fault the company was pressuring them) and I even wrote on the receipt that she gave excellent service. My husband gave the bartender an extra tip. Obviously we did not have a miserable time there. However, because it really made me mad that Outback would have such a policy, I immediately got on my computer at home and sent off emails to both the local Outback and to corporate headquarters. By this time it was late afternoon on a Friday and Monday was the holiday so I didn’t expect to hear anything right away.
Yesterday I got an email from the Managing Partner at the local Outback. She apologized for our “less than perfect” experience at Outback and said that while the staff is trained on using the Ziosk machines, they should not “force the tablet” on us or make us “feel bad for not using it.” She wanted to invite us back as her “personal guest for the experience we deserved.”
I thanked her for her response but wanted to make sure that our server in NO WAY got in trouble for our comments. I said that clearly the servers were being pressured by corporate to use the systems and that I did not feel they should be held responsible for the customer’s actions and that I felt it was a bad policy. I gave her our mailing address so that she could send us the invite or whatever she is sending. We’ll see what happens.
So, that was my revolt against the system. What is your opinion? Do you use the kiosk machines on the tables at restaurants? Have you had your card numbers stolen? Make sure to visit the other participants in #JusJoJan to read their revolting stories – LOL.